Play Responsibly
What is responsible gambling?
Responsible gambling is the provision of safe, socially responsible and supportive gambling environments where the potential for harm associated with gambling is minimised and people can make informed decisions about their participation in gambling. It occurs as a result of the collective actions and shared ownership of individuals, communities, the gambling industry and government.
What is problem gambling?
Problem gambling is characterised by difficulties in limiting money and/or time spent on gambling which leads to adverse consequences for the gambler, others, or for the community.
While most people gamble for enjoyment and entertainment, there are some people for whom gambling is a problem that can cause financial and personal distress.
Oz Lotteries is committed to providing a safe environment for lottery players to buy and manage their lottery entries online and does not encourage excessive gambling or extending yourself beyond your financial means. If you feel that your gambling is no longer fun, please seek assistance.
Gambling Assistance
If you feel that you or a family member may have a problem with gambling, we strongly encourage you to call Gambling Help on 1800 858 858 or visit www.gamblinghelponline.org.au. Gambling Assistance is a national organisation that offers free and confidential counselling and referral services, 24 hours a day, seven days a week.
To view services in your state visit https://www.gamblinghelponline.org.au/services-in-your-state.
Self Assessment
Gambling Help offers various tools to check on your spending.
- Take a quiz with the Self-Assessment Tool
- Not sure how much you are spending each week on gambling activities, use their Gambling Calculator to find out.
Customer Support
Our agents can also assist you with various different options to support responsible gambling on your account. Our team can be contacted via phone 1300 188 911, chat or support@ozlotteries.com.
You can actively manage your account in various ways, such as:
Spend Limits
You can set a spend limit on your account to assist with restricting your weekly spend.
- To set up these limits log into your account, and navigate to the My Account section Spend Limits.
- A request to increase your spend limit may require a waiting period.
- If you need help to set up a limit, you can also contact our Customer support team.
Self-Exclusion
If you wish to exclude yourself from using our service, please contact our Customer Support Team and request self-exclusion.
- The self-exclusion period is for 12 months
- Any unplayed eligible tickets are cancelled, and the deposit returned.
- Your account will need to be ID verified to ensure any remaining prizes can be withdrawn to your nominated bank account.
- You will receive an email confirming your self-exclusion.
- Once your self-exclusion period is completed, you can request to have your account reviewed. You will need to write to our Responsible Gambling Officer at support@ozlotteries.com
Opt-out from Marketing communication
You can choose to opt-out from receiving marketing communication by contacting our Customer support team. If you have chosen to be self-excluded you are automatically opted out of our communications.
Lottery Odds
The odds for each game are displayed on the play page. This page shows the odds of winning each division, how to play the game and view the draws. Our Help Centre also contains useful information on the odds for all our Lotto games.
ID Verification
Purchasing via Oz Lotteries is prohibited for under 18's. To prevent underage participation online, we have a range of initiatives to validate members' identities and age, and it is a requirement of membership of our site to provide identification when requested.
If sufficient identification is not provided promptly your account can be terminated and any winnings withheld until you can sufficiently prove your identity and ownership of the account.
You will not be able to withdraw your prizes until you complete ID Verification on your account. It is essential that your account is verified, in some states ID Verification is required before you purchase. To view the requirements of your state, click here: Why do I need to verify my account?
Protecting Minors
Here are some tips for parents or guardians to protect minors:
- Keep your username and password secure and avoid using auto-fill on shared family devices.
- Always log out of your Oz Lotteries account to prevent unauthorised access.
- Use parental control software to manage and block access to lottery and gambling websites on both desktop and mobile devices.
- Educate your children on the potential harms of underage gambling. For more information go to: Gambling Help Online: Gambling and under 18’s.
Responsible Gambling Code of Practice
Oz Lotteries is committed to ensure compliance with:
- The Relevant state and territory legislation and Code of Practices
- The Lott’s relevant state responsible Gambling Code of Conduct
For more information on your state code of practice:
The Lott: Go to Website
Australian Capital Territory: Download PDF
Queensland: Download PDF
Northern Territory: Go to Website
South Australia: Download PDF
Tasmania: Download PDF
Additional Resources
Complaint Handling Charter
Have Fun & Play Responsibly